Effective Date: 10.12.2026
Legal Entity: RUNA PILATES LLC
Website: www.runapilates.com
Studio: 2824 NW 1st Avenue, Miami, FL 33127
Email: hello@runapilates.com
At RUNA Pilates (“RUNA,” “we,” “us,” or “our”), operated by RUNA PILATES LLC, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website, create an account, book classes, participate in studio activities, attend private sessions or curated experiences, or otherwise communicate with RUNA (collectively, the “Services”).
By using our Services, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will request your consent separately.
We may collect the following categories of information:
Personal and Contact Information
* First and last name
* Email address
* Telephone number
* Date of birth, where necessary
* Emergency contact information
* Other information voluntarily provided during registration
Booking and Account Information
* Account credentials and profile information
* Class reservations and attendance history
* Class package purchases and expiration dates
* Private session and event reservations
* Communications with our team
Payment Information
When you purchase services, payment information is processed through authorized third-party payment providers.
RUNA may receive transaction confirmations, billing details, payment status, and limited payment identifiers. Full payment card information is generally handled by the payment processor rather than stored directly by RUNA.
Health and Safety Information You may voluntarily provide information about injuries, pregnancy, physical limitations, or other relevant health considerations to help instructors assess appropriate participation and modifications.
We limit access to this information to personnel who reasonably need it for safety or service delivery.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
* IP address
* Browser and device information
* Pages visited and website interactions
* Approximate location derived from technical information
* Cookies and similar technologies
RUNA may use personal information to:
* Create and manage customer accounts.
* Process reservations, purchases, and class packages.
* Provide Pilates classes, private sessions, and wellness experiences.
* Send booking confirmations, reminders, and important studio updates.
* Respond to customer inquiries and provide assistance.
* Support safe participation in physical activities.
* Maintain accurate financial and operational records.
* Improve our website, services, and guest experience.
* Detect fraud, protect our systems, and address security concerns.
* Comply with applicable laws and legal obligations.
* Send marketing communications where permitted by law and your preferences.
We will not use personal information for materially unrelated purposes without providing appropriate notice or obtaining consent where required.
RUNA may use third-party service providers to manage class scheduling, reservations, customer accounts, payments, and communications.
These providers receive or process information necessary to perform their services.
Their handling of personal information may also be governed by their own privacy policies and contractual obligations.
RUNA selects service providers with consideration for appropriate data protection and security practices.
We may disclose information to:
Service Providers: Companies supporting website hosting, booking systems, payment processing, customer communications, analytics, and technology services.
Professional Advisers: Accountants, attorneys, insurers, and other advisers where reasonably necessary.
Legal Authorities: Government agencies, courts, regulators, or law enforcement when required by law or necessary to protect legal rights and safety.
Business Transactions: Relevant parties in connection with a proposed or completed merger, acquisition, restructuring, or sale of business assets, subject to appropriate protections.
We do not sell customer contact lists to third parties.
If RUNA introduces advertising technologies or other data-sharing practices that qualify as a sale, sharing, or targeted advertising under applicable privacy laws, we will update this Policy and provide any required disclosures and choices.
RUNA may send transactional communications related to reservations, class changes, purchases, and customer service.
With appropriate consent or another lawful basis, we may also send:
* Studio announcements
* Event invitations
* Special offers
* Wellness news
* Promotional communications
You may unsubscribe from marketing emails using the link included in the message.
Where marketing text messages are offered, RUNA will obtain any legally required consent. Consent to automated marketing texts is not a condition of purchasing services.
You may opt out of promotional texts by following the instructions provided, including replying STOP where supported.
Message and data rates may apply.
Our website may use cookies and similar technologies to support website functionality, security, performance, and analytics.
If enabled, analytics or advertising tools may collect information about how visitors interact with our website.
You may manage cookies through your browser settings and any cookie-preference controls made available on the website.
Where required by law, RUNA will obtain consent before activating nonessential cookies or tracking technologies.
RUNA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss.
These measures may include restricted access, secure service providers, and appropriate account protections.
No method of electronic storage or internet transmission is completely secure. RUNA cannot guarantee absolute security.
If a security incident occurs, we will respond and provide notifications as required by applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction records, resolving disputes, and satisfying legal obligations.
Retention periods may vary depending on the category of information, operational requirements, and applicable laws.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
You may contact RUNA to request access to, correction of, or deletion of personal information we maintain about you.
We may need to verify your identity before processing a request.
Certain information may be retained when required for legal compliance, transaction records, fraud prevention, or other legitimate purposes.
We will respond to privacy requests in accordance with applicable law. Privacy inquiries: hello@runapilates.com
Depending on your state or country of residence and applicable law, you may have rights concerning access, correction, deletion, portability, or certain uses and disclosures of your personal information.
You may also have rights to opt out of specific advertising or data-sharing activities.
RUNA will honor applicable privacy rights and provide legally required request and appeal procedures where relevant.
We will not unlawfully discriminate against individuals for exercising protected privacy rights.
RUNA’s website and general booking services are not directed to children under 13.
We do not knowingly collect personal information online directly from children under 13 without the parental consent required by applicable law.
Certain in-person activities may be available to minors with appropriate parental or legal guardian authorization.
Parents or guardians who believe their child’s information was collected improperly may contact us to request review or deletion.
RUNA may photograph or record studio events, classes, and curated experiences.
Where legally required, we will obtain appropriate permission before using an identifiable guest’s image, voice, or likeness for commercial promotional purposes.
If you interact with RUNA through Instagram or other social platforms, information you share may also be governed by those platforms’ privacy policies.
Tagging RUNA or mentioning our account does not automatically grant RUNA unrestricted rights to use your content for advertising.
Our website may contain links to external booking platforms, social media services, or other third-party websites.
These services operate independently and may have their own privacy policies.
RUNA is not responsible for third parties’ independent privacy practices.
We encourage guests to review the privacy policies of websites and services they use.
RUNA operates in the United States.
If you access our website or Services from another country, your information may be processed or stored in the United States or other locations where our service providers operate.
Where applicable, we will implement legally required safeguards for international transfers of personal information.
RUNA may update this Privacy Policy to reflect changes in our operations, technology, service providers, or legal obligations.
The updated version will be posted on www.runapilates.com with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
For questions, concerns, or requests regarding this Privacy Policy, please contact:
RUNA PILATES LLC
2824 NW 1st Avenue
Miami, FL 33127
United States
Email: hello@runapilates.com
Website: www.runapilates.com
Please include “Privacy Policy Inquiry” in the subject line of your email.
©️ RUNA PILATES LLC. All rights reserved.